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Awesome Support – 28 Premium Addons (Agency Bundle)
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Awesome Support – 28 Premium Addons (Agency Bundle)
The Awesome Support – 28 Premium Addons (Agency Bundle) is a complete solution designed to supercharge your WordPress helpdesk and support system. As the ultimate bundle for agencies and large support teams, this package includes 28 premium addons, giving you extensive customization and powerful features to manage customer inquiries and support tickets efficiently. Built to integrate seamlessly with WordPress, Awesome Support transforms your site into a fully functional support portal that offers a wide range of customer service tools, including automated ticket management, reports, agent collaboration, and more.
Key Features:
- Complete Helpdesk Solution: This bundle turns your WordPress site into a professional-grade helpdesk system with tools for ticket management, agent assignments, and more.
- 28 Premium Addons: Includes all 28 premium extensions, offering advanced functionality to suit a wide range of support needs, from automation to performance analytics.
- Seamless WordPress Integration: Works flawlessly with WordPress, allowing you to keep everything in one place while utilizing familiar WordPress management features.
- Customizable Support Forms: Design your support forms with customizable fields to capture all the necessary information for resolving customer queries effectively.
- Automation: Automate repetitive tasks such as ticket assignments, replies, and escalations using built-in automation tools.
- Customer Support Across Multiple Channels: Support clients through various communication channels, such as email and website forms, and manage them all from a single dashboard.
- Role-Based Agent Access: Assign different levels of access to support agents based on their role, allowing for multi-tier support operations with agents, managers, and admins.
- Detailed Reports & Analytics: Track key performance metrics like response times, ticket volumes, and agent performance with detailed reports and analytics dashboards.
- Multilingual Support: Serve customers in multiple languages with built-in multilingual support, perfect for global agencies.
- Robust Security: Enhanced security features that ensure customer data protection, including GDPR compliance tools.
Premium Addons Included in the Bundle:
- Canned Responses: Speed up responses by allowing agents to select pre-written replies for common queries.
- Advanced Reports: Generate custom reports on ticket status, agent performance, and customer satisfaction to better manage support workflows.
- SLA Management: Set Service Level Agreements (SLAs) with automated notifications and escalation processes for overdue tickets.
- Custom Fields: Add custom fields to your support forms to collect specific information required for efficient ticket resolution.
- Email Piping: Allow customers to submit and respond to tickets directly via email, making it easier for them to interact with support.
- Private Notes: Enable agents to leave internal notes on tickets that are visible only to team members, ensuring clear communication within the support team.
- WooCommerce Integration: Sync your support system with WooCommerce to handle product-related inquiries, refunds, and order tracking within the support portal.
- Departments: Organize your support tickets by department (e.g., Sales, Technical, Billing) for easier ticket assignment and management.
- Satisfaction Surveys: Get customer feedback on your support service by automatically sending out satisfaction surveys after ticket resolution.
- Automatic Ticket Close: Automatically close tickets that have been inactive for a specified period, reducing clutter in your system.
- Ticket Transfer: Seamlessly transfer tickets between agents or departments for better case management.
- Custom Email Notifications: Create and customize email notifications for different ticket events, including new ticket creation, agent assignment, and ticket resolution.
- Ticket Locking: Prevent multiple agents from working on the same ticket simultaneously by locking tickets when one agent is handling it.
- Attachments: Allow users and agents to attach files to tickets, making it easier to share documents, screenshots, or other important information.
- Auto-Responder: Automatically send out custom responses when new tickets are received, informing customers that their inquiry has been logged and will be reviewed shortly.
- Ticket Exporter: Export tickets and related data in CSV or Excel format for offline analysis and reporting.
- Advanced Ticket Filtering: Filter tickets based on various criteria such as status, priority, customer name, or agent for more efficient management.
- Time Tracking: Track how much time agents spend on each ticket to improve productivity and manage billable hours.
- Agent Collaboration: Allow multiple agents to collaborate on the same ticket, providing comments and updates without confusion.
- Login as User: Agents can log in as a customer to troubleshoot account-related issues or verify that problems have been resolved from the customer’s perspective.
- Custom Ticket Statuses: Create custom statuses (e.g., “Waiting for Customer,” “Under Review,” “Escalated”) to better categorize and manage the ticket lifecycle.
- Multi-Agent Assignment: Assign more than one agent to a ticket, enabling team collaboration on complex issues.
- Advanced Permissions: Set up advanced permissions to control which agents can view, respond to, or manage tickets, based on their roles.
- User History: View a complete history of previous tickets submitted by a customer, giving agents the context they need to provide better support.
- Frontend Ticket Submission: Allow users to submit and track tickets directly from your website’s frontend, with a clean, user-friendly interface.
- HelpScout Integration: Integrate Awesome Support with HelpScout to manage support tickets more effectively.
- Envato Integration: Automatically verify Envato purchase codes for customers seeking support for products bought on Envato Market.
- Slack Notifications: Integrate with Slack to get real-time ticket updates and notifications directly in your Slack channels.
Why Choose Awesome Support – 28 Premium Addons (Agency Bundle)?
- Powerful All-in-One Helpdesk Solution: With 28 premium addons, this bundle provides everything you need to manage customer support efficiently, no matter the size of your team or client base.
- Scalable for Agencies: Perfect for growing businesses or agencies managing multiple clients, with features to handle high volumes of tickets and multiple agents.
- Improved Customer Satisfaction: Features like satisfaction surveys, automatic ticket closing, and custom notifications ensure timely and effective support, leading to higher customer satisfaction.
- Comprehensive Reporting: The advanced reports feature allows you to monitor your support team’s performance and make data-driven decisions to improve the support process.
- Customizable: From custom fields and ticket statuses to personalized email notifications, you have complete control over how your support system works.
- Collaboration-Friendly: Encourage teamwork with features like private notes, multi-agent assignment, and agent collaboration, ensuring better support for more complex queries.
This premium add-on package includes all awesome support premium add-ons:
- Awesome Support: Auto Close v1.0.8
- Awesome Support: Canned Responses v3.0.1
- Awesome Support: Custom FAQ v2.2.0
- Awesome Support: Custom Fields v2.0.1
- Awesome Support: Custom Status v1.1.2
- Awesome Support: E-Mail Support v5.7.4
- Awesome Support: Easy Digital Downloads v1.0.10
- Awesome Support: FAQ v3.1.3
- Awesome Support: Filestack (formerly Filepicker) v1.0.9
- Awesome Support: Gravity Forms v1.5.4
- Awesome Support: Guest Tickets v2.1.1
- Awesome Support: Importer v1.7.0
- Awesome Support: MailChimp v0.2.0
- Awesome Support: Notifications v2.1.0
- Awesome Support: Power-Pack (Productivity) v4.6.0
- Awesome Support: Private Credentials v2.0.0
- Awesome Support: Private Notes v3.2
- Awesome Support: Public Tickets v1.2.0
- Awesome Support: Remote Tickets v1.4.0
- Awesome Support: Report Widgets v2.0.4
- Awesome Support: Reports And Statistics v1.3.1
- Awesome Support: Rules Engine v2.4.0
- Awesome Support: Satisfaction Survey v1.0.8
- Awesome Support: Smart Agent Assignment v2.4.2
- Awesome Support: Smart Submit v1.0.0
- Awesome Support: Time Tracking v2.1.1
- Awesome Support: User Registration Fields v1.1.3
- Awesome Support: WooCommerce v1.5.0
Awesome Support – WordPress HelpDesk & Support Features
- Ticketing: users can submit tickets from the front end, and your agents respond to them from the WordPress backend
- Import: Import tickets from Zendesk, Helpscout, and Ticksy using our free importer add-on – makes for a seamless transition to your new helpdesk
- E-mail notifications: relevant parties are notified of certain actions by e-mail, and all e-mails are customizable. Choose from a selection of six email notifications (new ticket, reply to agent, reply to the client, etc.)
- Restricted access: all correspondence is private between the client and the agents (unless the PUBLIC TICKETS premium add-on is installed and configured)
- File upload: you control when files can be uploaded, how many files, and how large they are
- Multiple products: provide support for as many products as you want; synchronize product lists with popular e-commerce platforms such as WooCommerce and Easy Digital Downloads (EDD)
- Multiple departments: provide support for multiple departments
- Custom fields: easily set up additional custom fields on your ticket forms (and our premium Custom Fields add-on offers even more convenience). Choose from 13 field types, control where they show up (front-end, back-end, ticket list, ticket form, etc.), and decide who can view them.
- Terms & Conditions: ask users to agree to your terms and conditions before they open a ticket
- Old tickets: identify old tickets quickly with tags; limit your viewable ticket list to only show old tickets with just a couple of clicks
- Tickets waiting on you: Quickly see all tickets still waiting for a reply – two clicks is all it takes to limit your ticket list to only those tickets!
- Agent Collaboration: multiple agents can work on the same ticket and tickets can be transferred between agents; assign primary, secondary, and tertiary agents to tickets while retaining the flexibility to transfer a ticket to any other agent.
- Sorting And Filtering: includes an amazing flexible sorting, filtering, and tagging system for your tickets
- Security: assign just the right capabilities to each of your agents including just the ability to see their tickets or expand to see everyone’s tickets – your choice!
- Tracking: easily track where a ticket originated (support form, email, Facebook, phone call, etc.)
- Prioritize your way: create your priority scheme – you don’t have to get locked into a 1-5 priority scheme!
- Time Tracking: basic time tracking is included! Admins can even adjust time and all-time changes are logged directly in the ticket.
- Custom Labels: sign up for our email newsletter and get our Custom Status plugin for free – unlimited colour-coded, customized statuses and ticket labels at your fingertips! Combined with priorities and tags you have the ultimate system for categorizing and tracking your tickets!
- WordPress UI: Uses the familiar WordPress administration user interface so there is almost no learning curve! And, because we respect the WordPress UI standards you can use any 3rd party styling tool to create the look you want (see the screenshots section for examples)
- REST API: We love it when developers use our products. The REST API is very developer-friendly – push and pull Awesome Support ticket data with ease!
- GDPR READY: Our registration screen can be easily configured to show GDPR-related information
- GUTENBERG AWARE: Compatible with the new WordPress editor known as Gutenberg
- WOOCOMMERCE INTEGRATION: Includes integration into the WooCommerce dashboard along with a premium option for advanced integration
39 reviews for Awesome Support – 28 Premium Addons (Agency Bundle)
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Awesome Support – 28 Premium A...
Original price was: ₹1,299.00.₹399.00Current price is: ₹399.00.
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